Mattress & Co Premium Breathable Water-Resistant Mattress Protector Double
Returns & Refunds Policy
Returns & Refunds Policy
At Barking Sleep, we are committed to providing premium bedding accessories. If you change your mind regarding your purchase, we provide a transparent and straightforward 30-day free returns service.
Return Overview
- Return Window: 30 calendar days from the date of delivery.
- Return Shipping Cost: £0.00 (Free of Charge) using our pre-paid return label.
- Restocking Fee: £0.00 (No restocking or handling fees).
- Pre-paid Label: Conveniently included inside your original delivery parcel.
- Method: By mail/courier drop-off only.
1. Return Eligibility & Hygiene Standards
Due to stringent UK health and hygiene regulations governing intimate sleep accessories (such as mattress toppers, mattress protectors, pillow encasements, and bed pads):
- Items must be in Brand New, Unused, and Unwashed condition.
- Goods must remain in their original, sealed retail packaging with all branded tags and instructional inserts intact.
- Under the Consumer Contracts Regulations 2013, items that have been unsealed from hygienic protection wrappers, slept on, laundered, soiled, or altered cannot be accepted for return or refund.
2. How to Return Your Item (By Mail)
- Repackage: Place the brand-new, unopened bedding accessory securely inside its original protective packaging.
- Affix Return Label: Locate the pre-printed, postage-paid return shipping label enclosed in your delivery parcel, and affix it firmly over the original parcel label.
- Drop Off: Take the parcel to any designated Post Office branch or courier drop-off point stated on the label. Always request and retain proof of postage receipt.
3. Inspection & Refund Timeline
- Inspection Period: Once your return parcel arrives at our London facility, our quality team inspects the packaging within 3 business days.
- Refund Processing: Approved refunds are credited directly back to the original payment method used at checkout (Visa or Mastercard).
- Settlement Currency: All refunds are issued in Pound Sterling (GBP, £). Please allow 3 to 5 business days for standard card banking clearance to reflect on your statement.
4. Damaged or Defective Items
If your bedding accessory arrives with a manufacturing defect or stitching flaw, please notify us within 48 hours of receipt at support@barkingsleep.co.uk with supporting photos. We will arrange an immediate free replacement or a full refund.
BARKING ROAD FURNITURE LIMITED (trading as Barking Sleep)
317 Barking Road, London, E13 8EE, United Kingdom
Phone: +44 20 7511 8842 | Email: support@barkingsleep.co.uk
Delivery & Shipping Policy
Seat Depth: 23.25"Seat Height: 19.5"
Interior Seat Width: 67"Arm Height: 22"
Arm Width: 4.5"Back Height from Seat: 13”Under
Delivery & Shipping Policy
Thank you for visiting Barking Sleep (barkingsleep.co.uk). We are dedicated to providing a clear, dependable, and completely free shipping experience for all our customers across the United Kingdom.
1. Delivery Rates & Destinations
- Coverage: We deliver to all residential and business addresses across the United Kingdom (England, Scotland, Wales, and Northern Ireland).
- Delivery Cost: FREE Delivery on all orders. There are no minimum spend thresholds, postal surcharges, or hidden checkout fees.
2. Shipping Timetable & Transit
Our fulfillment schedule is divided into standard order processing and tracked courier transit:
| Stage | Timeframe | Details |
|---|---|---|
| Daily Order Cut-off | 2:00 PM GMT | Orders placed after 2:00 PM will be processed on the next business day. |
| Order Handling Time | 1 – 2 Business Days | Monday to Friday order inspection and packaging. |
| Courier Transit Time | 3 – 6 Business Days | Standard tracked UK courier transit (Monday through Friday delivery). |
| Estimated Total Delivery | 4 – 8 Business Days | From checkout completion to doorstep arrival. |
*Business days exclude Saturdays, Sundays, and official UK Bank Holidays.
3. Order Tracking
Once your bedding accessories have been securely dispatched from our fulfillment facility, a dispatch confirmation will be emailed to you containing a direct tracking reference number. Please allow up to 24 hours for the tracking link to update within the carrier’s network.
4. Contact Regarding Delivery
For any transit enquiries or delivery support, please contact our team:
- Operating Company: BARKING ROAD FURNITURE LIMITED
- Physical Address: 317 Barking Road, London, E13 8EE, United Kingdom
- Support Email: support@barkingsleep.co.uk
- Support Telephone: +44 20 7511 8842
Frequently Asked Questions (FAQ)
Handle with care: clean gently with a soft cloth, avoid exposure to water and chemicals, and store in a cool, dry place.
Frequently Asked Questions (FAQ)
Find quick answers to common questions about our bedding accessories, delivery, payment, and returns below. If you need any further help, our team is always ready to assist via support@barkingsleep.co.uk.
Payment & Ordering
Q: What payment methods do you accept?
A: We exclusively accept Visa and Mastercard credit and debit cards. All card transactions are secured via 256-bit SSL encryption and billed in GBP (£). We do not accept other forms of payment.
Q: Will I receive an order confirmation?
A: Yes. An automated order summary and receipt will be emailed to you immediately after successful payment. Please check your junk or spam folder if it does not appear within a few minutes.
Delivery & Transit
Q: How much does delivery cost?
A: Standard delivery is 100% Free on all UK orders, with no minimum purchase requirement.
Q: How long does delivery take?
A: Orders are cut off at 2:00 PM (GMT). Handling takes 1–2 business days, and tracked courier transit takes 3–6 business days. The total estimated delivery time is 4–8 business days.
Q: Can I track my parcel?
A: Yes. Once your bedding accessories leave our depot, an email with a direct tracking link will be automatically dispatched to you.
Products & Hygiene
Q: Are your bedding accessories hypoallergenic?
A: Yes. Our mattress protectors, pillow covers, and topper encasements feature hypoallergenic fills and tightly woven fabrics designed to repel allergens and dust mites.
Q: Will your mattress protectors fit deep mattresses?
A: Our fitted mattress accessories feature deep, elasticated side skirts that comfortably accommodate mattresses up to 40cm in depth.
Returns & Refunds
Q: How do I return an item?
A: We include a pre-paid return shipping label inside every parcel. Simply repackage the unopened item, attach the label, and drop it off at the designated postal facility. Returns are completely free of charge.
Q: Can I return an item that has been taken out of its packaging and used?
A: Due to UK hygiene regulations, bedding accessories cannot be returned once their protective sealed packaging has been opened, slept on, or laundered. Items must be in brand new, sealed condition.
Q: How quickly will my refund be processed?
A: Returned items are inspected within 3 business days of arrival. Once confirmed, refunds are issued immediately back to your original Visa or Mastercard.
